返金ポリシー
Refunds will be provided on the following basis in line with Australian consumer law.
Any returned item must be returned as-is. On the very rare occasion that an item is damaged by Australia post please provide photo evidence as soon as possible and we can initiate a return process and provide an appropriate refund. Do not attempt to open any damaged parcel as this could impact a return and refund claim.
If the incorrect item is sent please return it sealed for the correct item or a full refund if that item is no longer available.
As per Australian consumer law, refunds on change of mind are at the discretion of Mint Collectables. All sales are final and refunds may not be given if you change your mind after purchase, this includes changes in your personal circumstances.
All Preorder sales are also final, we don’t provide refunds on a change of mind basis for Preorder items. If a sufficient issue occurs such as severe changes in the release date, all order cancellations and refunds will be considered at the discretion of the Mint Collectables team.
Missing Hits or factory damaged cards
Please contact the appropriate manufacturer via their customer service department with proof of purchase and follow their advice.